Where more sales are hiding
Get this straight: Over 49% of your potential customers want to see reviews from your previous customers before they decide to buy from you.
Even if you sell high priced items, you can get over 380% more conversion rates if you have 50-star reviews.
Over 88% of consumers want to see user reviews as personal recommendations while visiting your product page.
So, it's settled that you need good quality customer reviews, meaning an entire management team has to work to make it happen.
From tracking shipments, collecting reviews, responding, and leveraging customer reviews to boost sales, there's a whole management hassle to deal with.
Or, is it?
Today, we'll guide you through the ingenious process of good customer review management with the power of AI. After this guide, you should be able to boost your sales by at least 50% by the end of the quarter.
Let's get to it, shall we?
How Customer Reviews Help You Sell More
Customer reviews are the kind of social proof that directly translates your marketing efforts into sales. The difference good customer reviews make to a store is simply undeniable.
Potential customers give you an authoritative consideration when they see positive reviews. They feel confident with their purchase. To reflect that, over 84% of consumers trust online reviews as much as personal recommendations.
More customer reviews will also increase your search engine visibility and map listings. This will give you more exposure to potential customers. What would happen without reviews? Surveys show that 92% of consumers will hesitate to buy a product without customer reviews.
Having more reviews means you have more feedback from customers on what they like and dislike. You can now identify your strengths and weaknesses, and make data-driven decisions to improve customer experience.
How To Get More Reviews?
You want to get more customer reviews and boost sales. But how do you get the reviews? The answer is, by importing reviews, or by asking the customers. You can email each customer after each sale to share their shopping experience with you and possibly leave a review.
Sometimes, you want to offer a custom discount code to encourage the shopper to leave a review with some photos or videos, as those will work best as user-generated content. After each review comes in, you want to moderate, publish, and interact with them.
Sounds like a lot of work managing customer reviews, right? Necessarily needing an entire team just to handle a few customers a day! Yes, it is a lot of work, if you do it all manually.
Now, what if you had a tool that does all these on your behalf while you look after sales and growth? Say hello to ReviewXpo, the AI-powered tool that helps you double your sales by automating your customer review management.
How To Automate Customer Review Management
Sending review request emails has never been easier when ReviewXpo empowering your store. Initiate review requests manually or automatically. You can set a time after when ReveiewXpo will send an automated customer review request.
Now that you know automating customer review management can help you boost sales without spending a ton of money or time, the only question that remains is, how to automate?
Here’s how ReviewXpo automates your customer review management system:
- ReviewXpo sends an automated customer review request to each customer
- You can also import existing reviews if you have some in other stores or files
- If someone doesn’t comply, it follows up and sends personalized discount coupons
- It collects all the reviews, analyzes, lets you moderate, and automatically publish
- It even interacts with your customers on behalf of the store with personalized replies
And the best part, after automating it all? You’ll get everything completely on your brand name, colors, and identity. Even better, You can start using ReviewXpo for free!
How to Add Customer Reviews To Your Store
ReviewXpo does wonders to boost your sales and helps you do better branding. Now, how do you add customer reviews to your Shopify store and product pages using ReviewXpo?
Here’s a quick guide to do that:
Step 1: Installing ReviewXpo
Search "ReviewXpo" on Shopify App Store, click "Add App,". It’s free to install and to use for small stores. Choose the plan of your choice to start with if you have a large store.
Step 2: Setting Up and Branding
Configure ReviewXpo to make it branded to your store theme. Customize things to your linking, starting with the language, your branded colors, what style you want to showcase your reviews in, the star rating style, etc. You’ll also see the options to set how your automated review request emails are to be sent.
Step 3: Import Your Existing Reviews
If you have existing customer reviews to showcase, you can certainly import them to ReviewXpo in a single click. You can import existing reviews from AliExpress, CSV files, or any other existing Shopify app you’re currently using.
So, with ReviewXpo, you’re not entirely starting from scratch to build your social proof. You can get to branding right from where you are, right now! All you have to do is, install ReviewXpo, make it yours, import, and get to collecting some social proof!
Step 4: Sending Review Requests
Sending review request emails has never been easier when ReviewXpo empowering your store. Initiate review requests manually or automatically. You can set a time after when ReviewXpo will send an automated customer review request.
You can choose to send it right after the shipment, or delay by a few hours or days. Customize request messages based on the product, personal information, or anything that will make the customer to leave a review.
You can even offer promotional offers to the customer for leaving the review! It can be something like “Get a 10% extra discount on your next purchase”.
You can also personalize that discount code just to that customer, making him/her feel special, all automatically.
Step 5: Review moderation and Showcasing
Customers can leave both bad and good reviews; so you want full control over what gets published on the store and what not. ReviewXpo allows you to take full control over that, too. You can moderate, approve, or decline a review before it gets to the public.
Yes, you can even tweak the reviews as you like. That’s how much freedom ReviewXpo gives you to make it rain with your store. Showcase using beautiful review widgets like carousel, gallery, lists, etc.
Interacting with Customer Reviews
You want to interact with each customer review in your store, right? But do you have enough time to reply to 100s of reviews daily? Well, unless you have a whole team, just to engage with your customers!
How about cutting that entire cost to zero? ReviewXpo gives you just that opportunity, with the power of AI. As the review gets published on the site, our integrated AI will analyze the review, what it’s about, how it should be dealt with, and reply with a personalized tone.
Engage reviews promptly and boost your customer relationships. This way, you can build real relationships with your customers and make them love you while AI does the engagement! Meanwhile, the ReviewXpo dashboard analysis tracks performance for improvements.
Ask Custom Questions
Asking your customers customer questions about their shopping experience can give you valuable insights. Since asking is the only way to know how people feel about your store, there’s no work around for it.
However, you can’t just expect your customer to click several links just to reach the questionnaire page. ReviewXpo makes this super easy for you. With ReviewXpo, you can set custom questions which people can directly answer from the email along with the review.
Track Performance and Feedbacks
The only way you retain customers and build a recognizable brand is by improving product and customer service experience. ReviewXpo gives you a dedicated dashboard to track how your customers feel about you.
You’ll know as your store grows its reputation with more customer reviews. Better yet, you can now make more data driven decisions to improve customer experience and products or services.
Customer Reviews Best Practices
These best practices while planning customer review management will help you do better branding, increase sales, and boost average rating to push more sales.
1. Don’t hesitate to ask for reviews
The most important rule to get more reviews is asking for it. Implement an advance review collection using ReviewXpo for smart product upsell and down sell. Track each sale, after people click that add to cart button, down to collecting feedback.
2. Collect consumer feedback like a pro
Enable the automatic review request feature with your custom email templates for increased conversions. Offer discounts for photo reviews and videos to encourage people.
3. Offer user-friendly interface
Display star ratings and trust badges along with average rating after you import product reviews. Enable images gallery and videos to show how people are loving your products, and you’re getting customer trust. Use customizable widgets of ReviewXpo to do this.
4. Repurpose them for marketing
Use all your customer reviews, photos, and videos as UGC on all your social media and other marketing channels to get more organic traffic. This will not only benefit your SEO and Google Shopping results, but also get more direct traffic to your site.
5. Keep It Real
Don’t fall for fake reviews if you want to sustain in the long run. Get real reviews and don’t be afraid of negative reviews. Consider the negative reviews as valuable feedback to improve user experience. However, keep an eye on the average product rating and publish wisely.
Can I Embed Customer Reviews On My Shopify Website?
Yes, you can easily embed customer reviews on your Shopify site using ReviewXpo. You can automatically send review request emails, import reviews, and showcase.
How to enable product reviews on Shopify?
Enable product reviews by adding ReviewXpo from Shopify App Store. Click "Add App," choose a plan, and let's roll – reviews will soon grace your store.
How To Manage Product Reviews On Shopify?
You can moderate reviews before publishing with ReviewXpo. If you know how to edit reviews on Shopify, simply approve, reject, edit, or delete. Respond to reviews as well. It will make your audience feel connected.
How To Respond To Product Reviews On Shopify?
Interact with your customers using ReviewXpo by replying with personalized responses to their reviews. If you have too many reviews to respond to, ReviewXpo’s AI will do that for you.
How To Use Product Reviews To Improve Your Shopify Store?
You can use the ReviewXpo's Analytics review performance tracking to refine products and services. Insights from reviews can enhance overall customer experience, and your review feedback will improve too.
How To Get More Reviews On Shopify Products?
You can get a ton more reviews than you’re getting now by using review requests through ReviewXpo. You can set personalized messages and ReviewXpo will send review request emails, collect, and showcase your customer reviews, all while you’re busy planning your sourcing, shipment, and business.
How To Add Product On Shopify For Dropshipping?
Showcasing social proof with dropshipping can be a piece of cake if you use ReviewXpo. You can easily import product reviews from AliExpress and reuse the existing reviews as your own social proof from the get go of your store.
How Do I Import Reviews From AliExpress To Shopify?
In your Shopify store admin dashboard, navigate to ReviewXpo’s “Export/Import” section and choose “Import from AliExpress” menu and follow the on-screen instruction. It’s super easy if you just follow the visual guide there.
How to delete reviews on Shopify
Go to your Admin dashboard of ReviewXpo and navigate to the “Reviews>All Reviews” section. You’ll see all your reviews in one place. Select the ones you want to delete and delete them from the context menu.
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