Having an attachment with the reviews can raise brand visibility, increase authenticity, and drive sales. The ReviewXpo product reviews app allows you to send an email request specifically for a photo/video attachment via "Request for Photo/Video Review" if the customer has not attached one to their review.

To set up the timing for “Request for Photo/Video Review”, please follow these instructions;

Step 1: From Shopify admin, open your ReviewXpo App “Menu” and click “Collect Reviews”.

Step 2: Select “Reminder Setting”.

Step 3: Select “Request for Photo/Video Review” and customize the “Email Timing” to your preferences.

Step 4: Lastly, click “Save”.

You can also customize the email content of the “Request for Photo/Video Review”. To know more about this, check How to customize the content of photo/video review request email?

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