Documentation
How to send request email for photo/video review?
How to send request email for photo/video review?
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Attaching a photo or video with the review increases the authenticity of the products and improves the buying decision of potential customers. Through “Request for Photo/Video Review”, ReviewXpo enables you to send emails to customers who haven’t posted a photo or video with their reviews.
You can enable this feature by following these simple steps;
Step 1: From Shopify admin, open your ReviewXpo App “Menu”. Then, click “Collect Reviews” and select “Reminder Setting”.
![](https://cdn.prod.website-files.com/63282b49b55cb5f18389d1c3/66e1cd5af012975db902ec1b_AD_4nXeLZCNguLhH-jHNi2u-IOkZrLDlmGjUGtb4yCVc7LtkFGXiQixhx_IBF3L4ijJUwTlx8DFBVfomz-dgu_qz_VtgGc3hP5t1Eqt4HnqXF3JGJhVkauEC9Powy880bfq69kLSHeFslwC_ogJ4e_zJiQKDW2il.png)
Step 2: Select “Request for Photo/Video Review” and turn on the toggle switch.
![](https://cdn.prod.website-files.com/63282b49b55cb5f18389d1c3/66e1cd5e974ab2a69ac1613b_AD_4nXcEYKDY_Hh2E0r9Pc0DU8oI9J8Fca7Uzr4vlDaY_AVZk-bAqyfTQXU4I1W06iTWwvmm0dXh_Tl2EvE7qk_JduMiS9GnGkv60KIl57mOqQ52pZaUHq3jI49FmFlrSK5qqN54mUh0N4LfZNgA8KeGGrPUr3Mj.png)
Now, the customers will be asked for a photo/video review through email if they haven’t posted one already.
For further queries please contact us, we'll always be there to help you!