How to customize the content of photo/video review request email?
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Having a visual attachment with the product reviews certainly increases the authenticity of those reviews. In this case, sending personalized review request emails to customers for photo/video reviews comes in handy.
Please follow these steps to customize your photo/video review request emails with ReviewXpo product reviews app.
Step 1: From Shopify admin, open your ReviewXpo App “Menu” and click “Collect Reviews”.
![](https://cdn.prod.website-files.com/63282b49b55cb5f18389d1c3/66c6c2e3f865a5b3df092a6f_AD_4nXdnxbguBq9BJCgQCzgIk0wGJ1fXsz6-p0OJNZmDTOnTy0G2hFxY-61RMLZJICCKKr2Z1L34eU9Zo0nWIBAAr0_emoByt6Omru10K2VGX5YoXr22oc3OJLfjQdO83WzOZ2J9DhQ9wdAPOGtX5Cz0lXQmD2kQ.png)
Step 2: Select “Email Content” and Click on the “Request for Photo/Video Review ” option.
![](https://cdn.prod.website-files.com/63282b49b55cb5f18389d1c3/66c6c2e3d5647a6aa26346ea_AD_4nXf9LGr2xjhAmi0E_97F_WLvI5kBG0Fr1-Op1vAVzasVi-33KhRYfr99bYyl_0Bqgn2ONT-f26e8s_KiwV2-2oBjmiFtEpGVA4kSTpuneIUQaaMROVYqm5XuQin_xQeU5-baMM-23urDfbg1RZE0tqV6W-T3.png)
Step 3: Update the content (i.e,Email Banner, Email Subject, Email Content, Button Text) to your preference and click “Save”.
![](https://cdn.prod.website-files.com/63282b49b55cb5f18389d1c3/66c6c2e3a0223d507ae72432_AD_4nXc2vWnwuKswEaMZ0um-YmUkP9CTtyHJPtCK6UB301Rm-3egr1REO1bZ-LMbl4P2aZEqGghAwCr5fdhIsa5aMUz76plsomZB6HIeaSNHzk-UX9SPKZ0mQ53pKjyohl88OHYpc7Al3ErZui8dDAjfBif5nvnH.png)
Now customize your email content to your preferences and add value to your review section with more photo and video reviews. To set the timing of your photo/video review requests, check How to set request timing for photo/video review?
For further queries please contact us, we'll always be there to help you!