No need to worry if your customer hasn’t posted a review after the “First Review Request” email notification. ReviewXpo allows you to send another automated “Follow Up Review Request” email with a discount offer to your preference. Please proceed with these steps to provide them with discount coupons;

Step 1: From Shopify admin, open your ReviewXpo App “Menu” and click “Collect Reviews”.

Step 2: Select “Review for Discount”.

Step 3: Click on the “Discount for Follow Up Review” and select the discount type. Then, a modal window will pop up.

‍Note: ReviewXpo offers two types of discount codes. 

• “Auto Generated Single Use” provides each customer with a unique discount code for one-time use. And,
• “Single Code For All” offers customers the same discount code. 

We will be using “Auto Generated Single Use” for demonstration.

Step 4: From the modal window, customize the discount options to your preference and click “Save”.

Note: Discount Customization Options;

• Discount Type: You can choose the percentage of the product price or a Fixed amount.
• Discount Value: You can customize how much discount you want to avail for the customers. 
• Active Date: The activation Date and Time of the discount code is also customizable.
• Expired Date: Choose the expiration date and time of the product code. End of that given period, the code will be invalid.

Now customers will get a discount coupon if they have posted a review using the “Write a Review” button from the follow up review request email. 

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Keep using the ReviewXpo Shopify review app.

For further queries please contact us, we'll always be there to help you!